Technical Documentation

Accelerating the Documentation Process from Research to Distribution.

• No delivery or payment delays due to insufficient technical documentation.
• No avoidable equipment downtime caused by incomplete or unavailable technical documentation.
• The faster technical documentation is created, the later the editorial process can begin. The later the editorial process begins, the more refined the input information becomes. The more refined the input, the fewer revision cycles are needed.
• Shorter turnaround times lead to higher throughput and fewer parallel projects, which reduces complexity.

Ensuring the right level of compliance in an economical way.

• Compliance with laws and standards in technical documentation does not create added value on its own. The right level must be identified and precisely achieved.
• Professional and experienced handling of legal and regulatory compliance reduces uncertainty, and lowers complexity and minimizes effort.
• Making decisions in a traceable manner and documenting them provides security when implementing normative requirements in technical documentation.

Designing structure, content, and medium from the perspective of the information recipient.

• A solid understanding of the target audience enables sound decisions at every stage of the documentation process.
• Clear technical documentation addresses users’ questions. Being able to put yourself in the users’ specific situation is essential for asking the right questions.
• Delivering the appropriate media in a way that the target audience can consume information in their preferred format transforms clarity into customer value.

Ensuring cost-effectiveness in key influencing factors systematically.

• Creating measurable benchmarks for key cost drivers is fundamental to achieving and continuously improving cost efficiency.
• The appropriate use of standardization methods, content reuse (including in target languages), and the automation of publications and processes generates cost advantages while keeping complexity under control.
• All measures are geared towards improving quality in terms of user satisfaction while simultaneously reducing costs and turnaround times.

It’s not just the quality of the result that matters.

• From document creation to managing large volumes of documentation, traceable processes are not only a normative requirement but also the basis for effective process improvement.
• Well-structured processes enable quick access to existing content and documents, thereby saving significant time and reducing complexity.